This Privacy Policy describes how Language with Safia ("we", "us", or "our") collects, uses, and protects your personal information when you use our AI language tutoring service via WhatsApp and our website.
1.1 Account Information
1.2 Conversation Data
1.3 Usage Data
1.4 Payment Information
We do not store credit card details. All payments are processed securely by Stripe, Inc. We only retain your Stripe customer ID and subscription status.
We use your personal data strictly for the following purposes:
WE DO NOT SELL YOUR PERSONAL DATA TO THIRD PARTIES.
We share necessary data only with the following service providers under strict confidentiality agreements:
ElevenLabs, Inc.
Purpose: Speech-to-text transcription, text-to-speech generation, and WhatsApp message routing via their Conversational AI API.
Data shared: Audio files, text messages, WhatsApp phone number.
OpenAI, LLC
Purpose: Natural language processing, conversation generation, and grammar analysis.
Data shared: Conversation text, user messages (not stored by OpenAI for training per API agreement).
Stripe, Inc.
Purpose: Payment processing and subscription management.
Data shared: Email address, payment method tokens (not card numbers).
Meta Platforms, Inc. (WhatsApp)
Purpose: Message delivery via WhatsApp Business API.
Data shared: WhatsApp phone number, message content (end-to-end encrypted).
We may also disclose information if required by law, subpoena, or to protect our rights, property, or safety.
Active Accounts: Conversation data is retained for the duration of your subscription plus 30 days to allow for service restoration if you resubscribe.
Deleted Accounts: Upon account deletion, all personal data (conversations, email, phone number) is permanently erased within 30 days, except where retention is required by law.
Anonymized Data: Aggregated, anonymized data used for AI training may be retained indefinitely as it cannot identify you.
Financial Records: Billing information is retained for 7 years as required by tax law.
Depending on your location, you have the following rights:
To exercise these rights, email yeratubeinfo@gmail.com. We respond within 30 days.
We implement industry-standard security measures including:
Despite our efforts, no internet transmission is 100% secure. You use our service at your own risk.
Our website uses minimal cookies:
By using our website, you consent to these cookies. You can disable cookies in your browser, but this may affect functionality.
Our service is not intended for children under 13 years of age. We do not knowingly collect data from children under 13. If you are a parent and believe your child has provided us with personal information, contact us immediately at privacy@language-with-safia.com and we will delete the information promptly.
Your data may be transferred to and processed in countries outside your jurisdiction (including the United States) where our service providers operate. We ensure appropriate safeguards are in place (Standard Contractual Clauses) to protect your data during such transfers.
We may update this Privacy Policy periodically. We will notify you of significant changes via email or WhatsApp at least 30 days before they take effect. Continued use of the service after changes constitutes acceptance of the new policy.
For privacy-related questions or to exercise your data rights:
Email: privacy@language-with-safia.com
Data Protection Officer: Language with Safia Legal Team
By accessing or using Language with Safia, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, you may not access the service.
"Service" refers to the AI language tutoring application, website, and WhatsApp bot operated by Language with Safia.
"User," "You," "Your" refers to the individual accessing or using the Service.
"Content" refers to all text, voice messages, images, or other material sent to or generated by the Service.
"Subscription" refers to the paid access to Premium features.
"AI" or "Safia" refers to the artificial intelligence system powering the tutoring interactions.
2.1 Age Requirement: You must be at least 18 years old to use this Service, or 13 years old with verifiable parental consent. By using the Service, you represent and warrant that you meet these requirements.
2.2 Account Accuracy: You agree to provide accurate, current, and complete information during registration. Failure to do so constitutes a breach of these Terms.
2.3 Account Security: You are responsible for safeguarding the password and access to your account. You agree to accept responsibility for all activities that occur under your account.
2.4 One Account Per User: You may not create multiple accounts to abuse free trials or circumvent usage limits. Detection of multi-accounting will result in immediate termination of all associated accounts without refund.
You agree to use the Service only for lawful purposes and in accordance with these Terms. YOU EXPRESSLY AGREE NOT TO:
3.1 Illegal Content
Use the Service to generate, store, or transmit any content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, pornographic, or invasive of another's privacy.
3.2 Harmful Activities
Use the Service to promote violence, discrimination, hatred, or terrorism. This includes attempting to train the AI to generate harmful instructions, weapons manufacturing, or illicit activities.
3.3 Spam and Abuse
Send automated queries, spam, or excessive messages designed to overwhelm the system (rate limiting applies). Do not use bots, scrapers, or automated tools to interact with Safia.
3.4 Reverse Engineering
Attempt to reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Service. Do not probe, scan, or test the vulnerability of our systems.
3.5 Data Mining and Scraping
Systematically extract data or conversations from the Service to create competing products, datasets, or AI training materials without express written consent.
3.6 Impersonation
Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity. Do not use the Service to conduct social engineering or phishing attacks.
3.7 Commercial Exploitation
Sell, resell, lease, lend, or sublicense access to the Service. Do not use the Service to provide tutoring services to third parties as if the AI responses were your own.
3.8 Circumvention
Circumvent any content filtering, security measures, or usage limits. Do not attempt to access areas of the Service not intended for users.
4.1 Your Content: You retain ownership of the messages you send to Safia. However, by using the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and analyze your Content solely for the purpose of providing and improving the Service.
4.2 AI Generated Content: Responses generated by Safia are owned by Language with Safia. You may use these responses for personal learning purposes only. You may not republish, sell, or distribute AI-generated content commercially without permission.
4.3 Content Monitoring: We reserve the right to monitor conversations for quality assurance, abuse detection, and legal compliance. We do not actively read private conversations except as necessary for moderation or when required by law.
4.4 Removal: We may remove any Content that violates these Terms without notice. Repeated violations will result in account termination.
5.1 Billing: Subscription fees are billed monthly in advance via Stripe. By providing payment information, you authorize us to charge the applicable fees.
5.2 Renewal: Subscriptions automatically renew unless cancelled at least 24 hours before the renewal date. You can cancel anytime via your dashboard or by emailing support.
5.3 Refunds: We offer a 7-day free trial. After billing begins, refunds are provided only at our discretion for technical failures or service unavailability exceeding 24 hours. No refunds for partial months.
5.4 Price Changes: We may modify subscription fees upon 30 days' notice. Continued use after the price change constitutes acceptance.
5.5 Failed Payments: If payment fails, we will retry for 3 days. After 3 failed attempts, your account will be downgraded to inactive status and conversations may be deleted after 30 days.
6.1 By You: You may stop using the Service and cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
6.2 By Us: We may suspend or terminate your account immediately, without prior notice or liability, for any reason, including:
6.3 Effect of Termination: Upon termination, your right to use the Service ceases immediately. We may delete your data in accordance with our Privacy Policy. No refunds will be issued for terminated accounts due to violations.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.
We do not warrant that:
Educational Disclaimer: Safia is an AI assistant, not a certified language teacher. Language learning results vary by individual. We do not guarantee fluency or specific test scores.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Language with Safia and its directors, employees, partners, agents, suppliers, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation:
Our total liability shall not exceed the amount you paid us in the 12 months prior to the claim, or $100 USD, whichever is greater.
You agree to defend, indemnify, and hold harmless Language with Safia and its affiliates from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable legal fees, arising out of or in any way connected with:
10.1 Law: These Terms shall be governed by the laws of [Your Country/State], without regard to its conflict of law provisions.
10.2 Informal Resolution: Before filing a claim, you agree to try to resolve the dispute informally by contacting us at legal@language-with-safia.com. We'll attempt to resolve the dispute within 30 days.
10.3 Arbitration: Any dispute not resolved informally shall be resolved through binding arbitration in accordance with the rules of [Arbitration Association]. The arbitration shall take place in [Your City], and the language shall be English. YOU AGREE TO WAIVE ANY RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION.
We reserve the right to modify or replace these Terms at any time. Material changes will be notified via email or WhatsApp at least 30 days before taking effect. Continued use after changes constitutes acceptance.
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.
For legal inquiries, copyright claims, or termination appeals:
Email: yeratubeinfo@gmail.com
Mailing Address: Baco djicoroni ACI Sud Rue 780 Porte 1224
If you encounter users violating these terms or have security concerns:
yeratubeinfo@gmail.com
Reports are handled within 24 hours. All reports are confidential.
© 2026 Language with Safia. All rights reserved.
By using this service, you acknowledge that you have read, understood, and agree to be bound by these Terms.